24/7 Customer Support
Why is the provision of a good quality customer support service essential on today?s hosting market? Which are the regular customer support channels?
Being able to contact your shared web hosting supplier whenever you have any type of questions or encounter any troubles is quite important and how quickly they will answer back and take action is essential, in particular when your web site is business-oriented, as more downtime can often mean losing prospective customers. The support options are, in addition one way to distinguish actual suppliers from resellers. The latter usually answer only to e-mail messages or support tickets and you will need to wait for a day or maybe more in order to get an answer. If your issue calls for a few responses, you may end up losing a few days to get a simple problem resolved. When you use a legitimate and trustworthy web hosting provider, you should be in a position to get in touch with the support team at any moment and receive a timely response no matter what the problem or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Shared Web Hosting
We acknowledge the significance of receiving assistance in a timely manner, so our shared web hosting
services feature 24/7 support as well as several options for contact. If you don't have an account yet, you can easily give us a call or take advantage of our live chat and chat with a live representative, to find out about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up purchasing a service that you cannot use. If you already have your account with us, you can also open a support ticket in the Hepsia hosting Control Panel when the issue is entirely technical or it requires further investigation. Unlike the vast majority of providers on the market, we answer to all tickets within an hour, so you won't need to wait for a whole day. Our support services are accessible round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to try our support services even before you aquire a semi-dedicated server
account from us as we have phone and online chat support for billing, pre-sales and basic queries. Our representatives can help you select the right plan or supply you with information about our servers, to confirm whether the system requirements for your websites are met. If you are an existing client, you will also be able to get in touch with us through e-mail or via our ticketing system, that can be accessed from the Hepsia hosting Control Panel. We guarantee that if you employ any of these two methods of contact, you will get a response within a maximum of an hour and that’s 24/7, which includes weekends and official holidays. If you have used the website hosting services of other companies, even large ones, you are able to compare the reply time because it often takes a whole day for them to address a ticket.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server through our company, you'll be able to contact us 24/7 for any kind of server-related issue or forany difficulties or questions regarding the pre-installed software the server is equipped with. If you haven't bought your VPS server
package yet, you'll be able to find out more about our services by giving us a telephone call or by using the live chat service. For more technical issues, you will be able to send an email or open a support ticket from your billing Control Panel and you'll receive assistance within a maximum of 1 hour regardless of the time of the day, even on weekends and holidays. The actual response time normally doesn't exceed 30 mins. In case you're looking for assistance for third-party software, you are able to take advantage of the Managed Services upgrade that you can include to each and every VPS plan and our administrators can help you with any installation or troubleshooting problem you may have encountered.
24/7 Customer Support in Dedicated Servers
When you aquire a dedicated server
from our company, you are able to get in touch with us at any time using a number of channels and the maximum time that you will need to wait for a response is approximately 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it's a holiday or a weekend and we can assist you with anything related to the apps which are pre-installed on the server. To contact us about a tech matter, you will be able to open a ticket through the Help section of your billing Control Panel or you can send us an email message. If you have any kind of basic questions or you would like to find out about our solutions before you order, you can also use our live chat or you could call one of the local telephone numbers that we have in several countries around the globe. If you'd like to receive assistance with third-party software that you cannot install or operate properly, you can add the Managed Services upgrade to your current package and our system administrators will assist you.