There are several ways to contact the hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you opt for is a ticketing system. It is the easiest medium of correspondence for many reasons. In case no support team member is free at the moment and they are all occupied, a phone call may not be responded to, but a ticket will invariably hit home. Also, you can copy and paste extensive bits of info without needing to worry about typing mistakes, and in case a certain problem requires more time to be sorted out or a number of responses have to be exchanged, all the information will be in the same place, so either party can always see the comments written by the other one. The negative side of using tickets to contact your web hosting provider is that they are usually separate from the web hosting platform, which goes to say that if you need to provide info or to adhere to guidelines, you’ll have to use no less than 2 separate accounts and this number might increase if you wish to manage multiple domains. Besides, many web hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while awaiting a response.
Integrated Ticketing System in Shared Web Hosting
In stark contrast to what you may find with plenty of other web hosting companies, the support ticket system that we use with our shared web hosting service is an essential part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not need to remember different log-in credentials, as you’ll be able to manage your tickets and the web hosting account itself from one location. So, in case you’ve got a query or run into a complication, you can contact our client support staff representatives on the spur of the moment. Our ticketing system offers a smart search functionality. This implies that even in case you have opened an immense number of tickets through the years, you will be able to find the one that you want easily. Plus, you can check knowledge base instructions for fixing commonly encountered difficulties.
Integrated Ticketing System in Semi-dedicated Servers
If you have opened a semi-dedicated server account with our company and you want to touch base with our client support team members, you will be able to send a trouble ticket directly from your Hepsia Control Panel instead of going through a completely different technical support platform like you will need to do with the majority of web hosting providers on the market. Our integrated trouble ticket system will enable you to send a new ticket without any hassles and to go through older tickets using an intelligent search filter. In addition, you’ll be able to read the applicable knowledge base articles that our system will offer you on the basis of the category that you pick for your new ticket. You can carry out all the aforementioned activities without signing out of your Hepsia Control Panel at any time, which goes to say that if you chance upon any issue or have an inquiry, you can touch base with our support engineers and solve the specific problem in no more than sixty minutes through one platform.