There are several ways to contact the hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you opt for is a ticketing system. It is the easiest medium of correspondence for many reasons. In case no support team member is free at the moment and they are all occupied, a phone call may not be responded to, but a ticket will invariably hit home. Also, you can copy and paste extensive bits of info without needing to worry about typing mistakes, and in case a certain problem requires more time to be sorted out or a number of responses have to be exchanged, all the information will be in the same place, so either party can always see the comments written by the other one. The negative side of using tickets to contact your web hosting provider is that they are usually separate from the web hosting platform, which goes to say that if you need to provide info or to adhere to guidelines, you’ll have to use no less than 2 separate accounts and this number might increase if you wish to manage multiple domains. Besides, many web hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while awaiting a response.