When your website hosting supplier offers live chat support, you'll be able to speak with an agent in real-time and learn useful info or get an issue resolved in a very timely manner. The basic advantage of using chat instead of calling to consult with a live person is that you will need only a computer with world wide web access, therefore you won't pay any charges if you are in another country or state. Furthermore, it will be simpler to copy and paste info for instance domains, usernames or error messages in other words details that are sometimes difficult to share with the other side on the phone. The live chat is also a much faster way to contact the hosting service provider's support team as compared to using a ticketing system. What's more, in the event that some trouble requires a bit more time to be dealt with, you're able to do something else entirely while you wait for guidance on the live chat, which means that you won't waste time - something that's impossible in case you're on the telephone.