If you ever have any questions about your hosting account or if you face a problem with your websites, you will have to contact the respective web hosting provider’s help desk support team. It may not make a difference how fast they will reply when you've got a generic question, but a problem such as a blundered web application update, for instance, may result in your website becoming broken or unavailable online. And the longer you have to wait for the support team to lend a hand, the longer the website will be out of order. If you offer goods or services online, any outage will affect your site in an undesirable way and you can lose current or potential clients. Many hosting providers, predominantly resellers, answer trouble tickets and e-mails within twenty four hours, but in the digital world this is much too long, since visitors will rarely revisit a website that isn’t functioning correctly over extended time intervals.
One-Hour Response Guarantee in Shared Web Hosting
In case you’re using any of our shared web hosting service and you’ve got a query or chance upon a certain problem, you can touch base with us 24/7 by posting a tech support ticket or by sending an email and we promise that you will receive an answer in no more than sixty minutes. If the issue can be sorted out, we’ll do it before we reply to you, whilst if there’s something that you need to do on your end, we will provide you with all the required details – what settings to check, what possible solutions to try, etc. Normally, you will obtain a reply within no more than thirty minutes, which means that waiting around for hours and hours on end or even for more than a day to get support is something unthinkable. Our 60-minute response guarantee applies to any query that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we are aware of just how critical it is to get swift support, we guarantee that you will never have to wait around for more than sixty minutes to get a reply to any trouble ticket that you submit through your semi-dedicated server CP. In fact, you’ll seldom need to wait for more than 20 to 30 minutes and this is valid for any inquiry irrespective of what its nature is – billing, technical or general. Moreover, our tech and client support team will be at your service 7 days a week, which suggests that even in case you post a ticket during public holidays, you will always obtain a blazing-fast response, which will contain the answer to a question, the solution to a problem or the details required to solve an issue yourself – in case there’s something that you have to do on your end. With us, you won't ever have to spend an entire day awaiting a response like you would with other providers.