Despite the fact that this isn't the keyfactor for you to recognize a trustworthy shared web hosting company from a bad one and a reseller from an actual supplier, being able to call and talk to a live person is an indicator that you are not working with a one-person firm and that you will be able to get in touch with someone every time you're looking for assistance. The phone support for web hosting services may range from common to professional, which means that the issues which can be resolved through a call vary based on the specific service provider. In the general case, these matters are simpler and feature billing or 1st level tech issues since more complex matters generally need a support ticket where both you and the system administrators can follow what's going on with a specific issue. However, being able to phone call your supplier will save you lots of time and efforts for the multitude of small things that will eventually show up when you manage your web hosting account.
Phone Support in Shared Web Hosting
We believe that having the option to communicate with a live consultant is very important, that's why we have three support lines worldwide (UK, USA and Australia) and you'll be able to get in touch with us over the phone for 14 hours every day. If you consider getting one of our shared web hosting service
, for example, you can call us and find out more about our services prior to ordering to make sure that we cover all the system requirements for your web sites. After the order, you'll be able to call us about any sales and billing issues you may experience, or receive any kind of general or basic tech info that you need. We've aimed to find the balance between telephone and ticket support, so for entirely technical issues you have to use our ticketing system, which will help you monitor the communication as well as any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be certain that there is always someone to assist you if you have any queries about the semi-dedicated server
packages that we supply. Whether you'd like to know more about our plans, you have some billing issue or some general issue, you can call us. Though some more complex problems could require a support ticket so as to give some time to our technical support crew to analyze, we'll assist you with many tech questions on the phone as well, saving you time and efforts. As we have data centers on 3 continents - in the United States, Great Britain and Australia, we have local telephone lines in these countries as well. In case you are in a different country, we have a global number where you're able to get in touch with us.