Support and Help Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Reply Guarantee

  • Our group of techs will try their best to answer to your advice demands within about 1 hour. If, however, the issue you have experienced demands the help of the Admin =Dept,= we’ll forward the ticket to the person on shift and will post a note to inform you.

  • Top quality support service

  • Qualified Client Support Service

  • Our technical help and support staff will be online for you round–the–clock to to attend to all support request tickets that you submit. We offer customer help for all software applications that are installed in advance on your hosting server. These include our in–house designed Website Control Panel, the preferred Operating System as well as the server administration panel (in accordance with the VPS type).

  • Intuitive help center

  • An Informative Help Section

  • Each section of the Website Control Panel that is included 100% free with your VPS features an internal article base. You’ll find a range of in–depth how–to articles and a range of step–by–step video guides that show all the necessary site maintenance responsibilities. You can access them by hitting the Help or Video buttons in the upper right part of each Control Panel section.