Technical Support Channels
A 60–Minute Support Ticket Response Guarantee
We provide a 60–minute response time guarantee for any ticket or email that you send to our technical support team. We will quickly answer all typical enquiries and forward the issue to our sysadmins in case additional assistance is needed. If you take advantage of our Managed Servers package, we will complete any of the included server management services at a time that has been agreed upon upfront.
A First–Class Customer Service
Should you require help while working with our Website Control Panel or with any of the applications that we’ve pre–installed on the server for you, don’t hesitate to contact our client support team at any time via the ticketing system. In addition, should you require assistance managing your dedicated server, you can make use of our Managed Servers package, which includes OS updates every week, problem troubleshooting and installation procedures, server monitoring and rebooting procedures, data backup hard disk drive space, etcetera.
An Easy–to–Navigate Help Area
Every dedicated server comes with our free–of–charge Website Control Panel, which features an integrated knowledgebase and a selection of educational video tutorials. Whenever you need help working with the Website Control Panel, just click the Help or Videos buttons in the top right corner.